We'd love to hear from you! Whether you have questions about an order, want to become a seller, or just want to say hello, our team is here to help.
Contact UsOur team is available to assist you with any questions or concerns you may have about our marketplace.
Beryl street
New Kasama, Lusaka
Once your order has been received, you'll receive a yango notification with your number. You can then open your yango app to track your package and see the status of your delivery.
We only accept returns within 7 days of delivery. Items must be in their original condition with all tags attached. To initiate a return, please contact our customer service team with your order number and reason for return.
We'd love to have you join our seller community! Visit our Sellers page to learn more about the process and submit your application. Our team reviews applications within 24-48 hours.
We accept all mobile money payment methods at the moment. This includes MTN MoMo, Airtel Money and Zamtel
Our customer service team is available via email at hello@snatched.com, by phone at +260 968 953 476, or through WhatsApp. You can also use the contact form on this page for non-urgent inquiries.